Refunds & Returns
We want you to be happy with your purchase from the Cannabis Museum Amsterdam online shop.
Online Shop Orders
If you change your mind about a physical product purchased from our online shop, you can request a return within 14 days of receiving your order.
Returned items must be unused, unworn and in their original condition. Where reasonably possible, please return them with the original packaging.
To request a return, contact us at: info@cannabismuseum-amsterdam.com
Please include your order number and the item you would like to return.
Unless the item is faulty, damaged or incorrect, the cost of returning the item is the responsibility of the customer.
Once the returned item has been received and checked, any approved refund will be issued to the original payment method.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty or you receive the wrong item, please contact us as soon as possible at: info@cannabismuseum-amsterdam.com
Please include your order number and, where possible, photographs showing the problem. We will arrange an appropriate replacement or refund.
Non-Returnable Items
For hygiene and safety reasons, certain products may not be eligible for return once opened or used.
Personalised or custom-made products cannot normally be returned unless they are faulty, damaged or incorrect.
Sale Items
Items purchased at a reduced or promotional price can still be returned under the same conditions as full-price items, provided they meet the return requirements above.
A discount or sale price does not remove your normal return rights for eligible online purchases.
If an item was sold as faulty, damaged or imperfect and that condition was clearly stated before purchase, a return may not be accepted for that specific disclosed issue.
Ticket Refunds
Museum tickets are sold and processed through our official ticketing partners and authorised sales agents.
Cannabis Museum Amsterdam does not process refunds for tickets purchased through these platforms.
If you need to cancel, change or request a refund for a ticket, please contact the ticket provider you purchased from directly. Their cancellation and refund terms will apply to your booking.
This includes tickets purchased through platforms such as GetYourGuide, Tiqets, Eventbrite, Tripper or other authorised ticketing partners.
Refund Processing
Approved online-shop refunds are returned to the original payment method.
Depending on your bank or payment provider, it may take several working days for the refund to appear in your account.
Questions?
For questions about online shop orders, contact: info@cannabismuseum-amsterdam.com
For ticket refunds or booking changes, please contact the ticketing platform where the ticket was purchased.